Letters from Serenity
Your new Message Centre & how staff invitations work
Hello, adventurers!
We’ve added a private Message Centre to Serenity, giving you one place to read official letters from the team and important account notices.
Your Message Centre
Open it using the new website navigation button or the Message Centre button on your in-game welcome screen, beside your credits. The welcome screen also shows how many unread messages are waiting for you.
- Sign in again with your game account to access your private letters.
- Choose the correct world—World 1 and World 2 have separate accounts and inboxes.
- Receive personal letters from administrators and notices about moderation actions affecting your account.
- Read account notices even while your character is banned.
Your Message Centre requires a separate login from the forums and locks after 30 minutes.
How Staff Invitations Work
Serenity does not advertise that we are looking for staff of any kind, and we do not recruit through public applications.
Staff positions are offered privately to people we believe have earned that trust through their conduct, judgement and contribution to the community.
We notice players who help others, treat people fairly and set a good example without expecting a title in return.
A silver crown is a responsibility, not a reward to chase.
Being a valued member of Serenity does not require a staff title. Keep enjoying the game, helping where you can and being someone others enjoy playing alongside.
Receiving an Invitation
For Player Moderator appointments, an administrator will send an official invitation to your character’s Message Centre.
The invitation arrives as a parchment letter explaining what the role involves, with buttons to accept or decline.
- You have seven days to answer.
- Your rank changes only after you accept a valid invitation.
- You may always decline. There is no penalty or hard feeling if the role is not right for you.
- Unanswered invitations expire automatically after seven days.
- Invitations apply to the character and world named in the letter.
Please take time to read the invitation before deciding. We want people to feel comfortable accepting the responsibility, never pressured into it.
What the Silver Crown Means
Player Moderators are trusted community helpers. Their role is to support players, uphold the rules and help keep Serenity welcoming.
- Treat every player respectfully and apply the rules fairly.
- Help new players find their feet.
- Use moderation tools only for legitimate staff duties.
- Keep private player and staff information confidential.
- Ask the administrator team for guidance when unsure.
The role does not grant administrator access or permission to use staff privileges for personal gain.
Protect your account.
Be cautious of anyone claiming to recruit staff on our behalf. A genuine Player Moderator invitation will be waiting inside your Message Centre on our official website.
Staff will never ask you to send them your password.
Forum & Account Notices
Forum staff can now suspend or restore an account’s posting access. Affected players receive a private letter explaining the restriction and its reason.
Suspended accounts cannot create topics, reply, edit posts or upload forum images. Reading the forums and your Message Centre remains available.
The Message Centre also delivers notices for in-game moderation actions, including mutes, kicks, bans and jail.
If you need help with an account, want to discuss a moderation decision or need to contact staff privately, please use Posty Pete on Discord.
Thank you for helping make Serenity a welcoming place to play.